Client Relationship Executive - Modular Kitchens & Wardrobes

Novella Kitchens is looking for a proactive and customer\-focused **Client Relationship Executive** who will be the *first point of contact for all incoming and outbound leads*. The role involves understanding client requirements, explaining modular kitchen solutions, and converting inquiries into confirmed showroom visits.

• *Roles and Responsibilities :**

• **Handle all incoming and outgoing customer calls efficiently.**
• Understand client requirements, project stage, budget, and preferences before showroom visits.
• **Convert leads into confirmed showroom appointments.**
• Explain modular kitchen concepts, layouts, materials, accessories, finishes, and basic pricing over calls
• **Build trust and strong rapport with clients through effective communication.**
• Conduct showroom walkthrough coordination and ensure premium client experience.
• Coordinate with design team for smooth client handover and appointment management.
• Share references, presentations, and required project information with clients.
• Maintain accurate records of calls, follow\-ups, lead stages, and customer interactions in CRM.
• Ensure quick response time and professional communication at all stages.

• *Skills And Abilities Must have:**

• **Excellent communication and interpersonal skills .**
• Good listening skills and attention to details.
• Confident, proactive, and result\-oriented approach

• *Experience Required:**

• 2\-3 years of experience in Client Handling \- Preferably Modular Kitchens And Interior designing.
• Experience in modular kitchen, interior design, real estate, or **high\-value sales preferred**

• *Interested Candidates can reach out on hr@novellakitchens.com or 9810904834\. Share your CV with us.**

Industry

• Furniture and Home Furnishings Manufacturing

Employment Type

Full\-time ( On site)

Pay: Up to ₹50,000\.00 per month

Benefits

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Work Location: In person