Client Relationship Executive

• *Job Description**

• *Position:** Client Relations Executive / Client Relationship Manager

• *Department:** Client Relations / Customer Success

• *Location:** Pune

• *Reporting To:** Head Client Relations / Business Head

• *Salary Range:** ₹40,000 – ₹45,000 per month (CTC)

• *Employment Type:** Full\-Time

• *Role Objective**

The Client Relations Executive / Manager will be responsible for maintaining strong relationships with existing clients, ensuring client satisfaction, improving retention, generating repeat business, and identifying upsell opportunities to support business growth and revenue generation.

• *Key Responsibilities1\. Client Relationship Management**

· Manage and maintain relationships with existing clients.

· Act as the primary point of contact for client communication.

· Ensure smooth coordination between clients and internal teams.

· Build long\-term professional relationships with key accounts.

• *2\. Client Retention \& Satisfaction**

· Ensure high levels of client satisfaction and engagement.

· Conduct regular follow\-ups and feedback sessions.

· Resolve client concerns, complaints, and escalations promptly.

· Implement strategies to reduce client churn and improve retention.

• *3\. Repeat Business \& Revenue Growth**

· Identify opportunities for repeat business from existing clients.

· Support upsell and cross\-sell initiatives for additional services.

· Coordinate with sales and business teams for account expansion.

· Track client\-wise revenue and engagement performance.

• *4\. Client Engagement Activities**

· Plan monthly and quarterly client engagement initiatives.

· Conduct review meetings, webinars, and relationship\-building activities.

· Maintain consistent communication through calls, emails, and meetings.

• *5\. At\-Risk Account Management**

· Identify inactive or dissatisfied clients.

· Develop recovery plans for at\-risk accounts.

· Coordinate internally to improve service delivery and client experience.

• *6\. Reporting \& Coordination**

· Prepare daily, weekly, and monthly client reports.

· Maintain CRM records and client interaction history.

· Share retention, engagement, and revenue updates with management.

· Coordinate with operations, sales, marketing, and support teams.

• *Key Performance Indicators (KPIs)**

· Client retention rate

· Customer satisfaction score (CSAT)

· Repeat business revenue

· Upsell/cross\-sell conversion

· Client engagement score

· Resolution turnaround time

• *Required Skills**

· Excellent communication and interpersonal skills

· Strong relationship management ability

· Client servicing and coordination skills

· Problem\-solving and conflict resolution

· CRM and reporting knowledge

· Professional follow\-up and account management skills

• *Qualification**

Graduate in any discipline

MBA / PGDM preferred

• *Experience**

· 2–5 years of experience in Client Relations

· Customer Success

· Account Management

· Client Servicing

· Corporate Relations

• *Preferred Industry Background**

· Education

· EdTech

· Consulting

· Training \& Development

· Corporate Services

· B2B Client Management

• *Preferred Candidate Profile**

· Client\-focused and relationship\-oriented professional

· Strong coordination and follow\-up abilities

· Ability to manage multiple client accounts

· Professional communication and presentation skills

· Target\-oriented and proactive approach

• *Additional Role Information**

· Role: Customer Success Manager

· Industry Type: Events / Live Entertainment

· Department: Customer Success, Service \& Operations

· Employment Type: Full Time, Permanent

· Role Category: Customer Success

· Education: MBA/PGDM in Any Specialization

Pay: ₹40,000\.00 \- ₹45,000\.00 per month

Work Location: In person