Client Relationship Executive

Key Responsibilities

• Build and maintain strong relationships with clients to ensure high levels of satisfaction.
• Handle client inquiries through phone calls, WhatsApp, email, and in\-person interactions.
• Schedule and coordinate appointments, consultations, and follow\-ups.
• Conduct regular follow\-ups with existing clients regarding treatment plans and wellness programs.
• Address client concerns and complaints professionally and ensure timely resolution.
• Maintain accurate client records and update CRM systems.
• Support client retention and engagement initiatives.
• Coordinate with doctors, therapists, nutritionists, and clinic staff to ensure seamless service delivery.
• Assist in promoting clinic services, wellness packages, and membership programs.