Worldmove Solutions is looking for a Customer Relationship Manager (CRM) who will be responsible for managing client relationships, guiding them through visa and immigration processes, ensuring timely follow\-ups, and maintaining high client satisfaction. The role requires close coordination with clients, documentation teams, and sales to ensure smooth case processing.
*Key Responsibilities:\-**
Act as the primary point of contact for clients and maintain strong relationships
Guide clients through immigration processes (PR \& work visa,)
Provide accurate information regarding eligibility, documentation, and timelines
Conduct regular follow\-ups with clients and maintain communication
Coordinate with the documentation team for timely file preparation and submission
Track application status and update clients accordingly
Handle client queries, concerns, and escalations professionally
Maintain records of client interactions in CRM systems
Support sales team in lead conversion and achieving targets (if applicable)
Ensure compliance with company policies and immigration guidelines
*Required Skills**
Excellent communication skills (English \& Hindi)
Strong interpersonal and relationship management skills
Good convincing and problem\-solving ability
Basic knowledge of immigration/visa processes (preferred)
Ability to multitask and manage multiple clients
Familiarity with CRM tools (Zoho, Salesforce, etc.) is an advantage
*Qualifications**
Graduate in any discipline
Prior experience in immigration/visa consultancy is preferred
Freshers with strong communication skills are welcome