Ecorgy Solutions Private Limited requires a Client Service Executive for its Trivandrum location, specifically for the US shift running from 10:30 PM to 7:30 AM on a five-day workweek. The role centers on the healthcare sector, requiring effective communication with clinicians to coordinate patient care based on set protocols. Key duties include managing interactions between clinicians and patients, overseeing client relationships to ensure service excellence, and resolving any arising issues. The executive must maintain comprehensive knowledge of clinical practices and compliance standards. This position also involves leading or supporting voice process teams, providing guidance and performance evaluations, and implementing strategies to boost client satisfaction and operational efficiency through collaboration with internal stakeholders.