- *Company**: SPARK\+ / SOLO Network
- *Role**: Client Success Associate
- *Type**: Full\-Time
- *Work** **Mode**: Remote
- *Pay**: ₹ 14,000\-18,000 per month
SPARK\+ is a global product innovation company working across Web 2\.0, Web 3\.0, AI, blockchain, and modern technology solutions. SOLO Network, the flagship product of SPARK\+, is an AI\-powered upskilling and credential\-first platform connecting learners, institutions, and employers.
We are looking for a proactive, customer\-focused, and solution\-oriented Client Success Associate who can work closely with clients, institutions, users, and internal teams to ensure successful onboarding, strong product adoption, long\-term engagement, and a positive client experience. This role is ideal for someone who enjoys relationship management, problem\-solving, communication, and working in a fast\-paced product environment.
- Build and maintain strong relationships with clients, institutions, administrators, and users to ensure a seamless platform experience.
- Drive client onboarding and ensure stakeholders understand platform workflows, features, and best practices.
- Conduct regular check\-ins, follow\-ups, and review meetings to monitor engagement, adoption, and client satisfaction.
- Act as the primary point of contact for client queries, concerns, and support requirements.
- Gather client feedback, feature requests, and user insights, and collaborate with internal teams to improve the platform experience.
- Work closely with Product, Technology, Operations, Marketing, and Leadership teams to ensure successful client outcomes.
- Monitor client health, engagement metrics, and adoption trends to identify opportunities for improvement and growth.
- Track, prioritize, and coordinate resolution of client issues and ongoing requests.
- Assist in planning and conducting product demonstrations, onboarding sessions, training workshops, and platform walkthroughs.
- Prepare client success reports, engagement summaries, feedback analyses, and periodic account updates.
- Identify opportunities to improve user engagement, retention, and platform utilization.
- Excellent verbal and written communication skills.
- Strong stakeholder management and relationship\-building abilities.
- Experience or strong interest in client success, account management, customer support, or customer experience roles.
- Ability to understand client needs and effectively communicate them to cross\-functional teams.
- Strong organizational, coordination, and follow\-up skills.
- Problem\-solving mindset with the ability to handle multiple priorities.
- Comfortable working with digital products, SaaS platforms, or technology\-driven solutions.
- Data\-driven approach to tracking client engagement and success metrics.
- Proactive, detail\-oriented, and customer\-centric attitude.
- Interest in technology, education, upskilling, AI, and product\-led environments.
- Hands\-on experience in client success, customer engagement, and product operations.
- Exposure to enterprise clients, institutions, and large\-scale platform adoption initiatives.
- Opportunity to work closely with Product, Technology, Operations, and Marketing teams.
- Practical learning in customer lifecycle management, retention strategies, and stakeholder communication.
- Experience in a fast\-growing technology and product\-driven environment.
- Opportunities for career growth into Client Success Management, Account Management, Product Operations, or Customer Experience roles.
- Flexible and collaborative work environment.
- Flexible schedule
- Paid time off
Pay: ₹14,000\.00 \- ₹18,000\.00 per month
Work Location: Remote