Client Success Manager (SEO/Digital Marketing)

• *Job Summary**
• --------------

We are looking for an experienced Client Success Manager who has worked with SEO or digital marketing clients, preferably in a digital marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring successful campaign execution, coordinating with internal teams, and driving client satisfaction and retention.

• *Key Responsibilities**
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• Serve as the primary point of contact for assigned SEO and digital marketing clients.
• Build and maintain strong, long\-term client relationships.
• Understand client goals and translate them into actionable strategies with internal teams.
• Coordinate with SEO, content, paid marketing, and web development teams to ensure timely project delivery.
• Monitor campaign progress, analyze performance, and present regular reports and insights to clients.
• Conduct client meetings, performance reviews, and strategy discussions.
• Identify opportunities for upselling and cross\-selling digital marketing services.
• Resolve client concerns proactively and ensure a high level of customer satisfaction.
• Manage multiple client accounts while maintaining quality and meeting deadlines.
• Lead, mentor, and coordinate with account management or client servicing teams to improve operational efficiency.

• *Required Qualifications**
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• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• 7 years of experience in Client Success, Account Management, or Client Servicing.
• Prior experience working in a digital marketing or SEO agency is strongly preferred.
• Good understanding of SEO, digital marketing, and online marketing strategies.
• Experience managing multiple client accounts simultaneously.
• Proven experience in team management or leading cross\-functional teams.
• Excellent communication, presentation, and stakeholder management skills.
• Strong problem\-solving, organizational, and project management abilities.**Preferred Skills**
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• Working knowledge of SEO concepts, Google Analytics, Google Search Console, and digital marketing reporting tools.
• Familiarity with PPC, social media marketing, content marketing, and website optimization.
• Experience using CRM and project management tools.
• Ability to interpret campaign data and provide strategic recommendations.

• *About Us**

EbizON is a global team specializing in building technology products and driving growth through multi\-channel digital marketing. We’ve partnered with Fortune companies, eCommerce brands, SaaS firms, and VC\-funded startups—helping over a dozen billion\-dollar companies with consulting, technology, and digital transformation.

We take pride in our fun, collaborative, and growth\-focused culture built on integrity, creativity, innovation, mindfulness, and teamwork. Our goal is simple—make life better by giving people peace of mind through impactful solutions.

• *Why Join Us**
• Equal Opportunity Employer: We value diversity and inclusivity across all teams.
• Flexible Timings: Enjoy the freedom to balance work and life your way.
• Global Exposure: Collaborate with clients worldwide through virtual platforms like Teams and Zoom.
• Retreats \& Celebrations: Connect, unwind, and celebrate with fun Fridays and festive events.

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