Intercontinental Exchange seeks a Client Support Specialist I with mainframe experience to support customers using ICE Mortgage Technology products and services. Your primary duty is to assist clients in properly utilizing mortgage-based software, resolving technical problems reported via the agent system. You will develop and apply technical and domain expertise to deliver timely, consistent resolutions, aiming to independently handle 85% of assigned cases after six months. The role requires professionalism in addressing customer questions, concerns, and errors within their business workflows. Key skills include problem-solving, technical proficiency, and the ability to work with minimal assistance. You'll act as a critical resource, ensuring smooth platform usage and high customer satisfaction in the mortgage technology sector.