Cluster Manager (Last Mile Operations – Quick Commerce)

• *Cluster Manager – Last Mile Operations** to lead and manage multiple delivery hubs within a designated cluster. The candidate should have strong expertise in last\-mile delivery operations, team management, SLA adherence, cost optimization, rider productivity, and client relationship management in the Quick Commerce or E\-commerce industry.

• *Key Responsibilities**

• Manage end\-to\-end operations for multiple last\-mile delivery hubs within the assigned cluster.
• Ensure smooth order fulfillment and on\-time deliveries while achieving SLA and TAT targets.
• Monitor daily operational KPIs such as order volume, delivery success rate, rider utilization, productivity, and customer satisfaction.
• Lead and mentor Hub Managers, Team Leaders, and Operations Executives.
• Optimize manpower planning, rider availability, and route efficiency.
• Drive operational excellence through process improvements and cost optimization initiatives.
• Ensure compliance with company policies, safety standards, and statutory requirements.
• Analyze MIS reports and prepare daily, weekly, and monthly performance reports.
• Coordinate with cross\-functional teams including Supply Chain, Warehouse, HR, Finance, and Client stakeholders.
• Handle escalations related to operations, customer complaints, and delivery issues.
• Monitor attrition and implement engagement initiatives to improve workforce retention.
• Conduct regular audits of hubs to ensure operational compliance and quality standards.
• Support business expansion by onboarding new hubs and scaling operations.

• *Required Skills**

• Strong knowledge of Last Mile Operations and Quick Commerce logistics.
• Experience in managing multiple hubs or delivery stations.
• Expertise in Team Management and People Leadership.
• Strong analytical and problem\-solving skills.
• Excellent communication and stakeholder management.
• Good knowledge of Excel, Google Sheets, and MIS reporting.
• Ability to work in a fast\-paced, target\-driven environment.

Pay: ₹550,000\.00 \- ₹840,000\.00 per month

Work Location: In person