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- *Job Description** **Role Overview**
As the **Collections Manager**, you will be responsible for overseeing the end\-to\-end collections process for our US and International markets within the Global Capability Center (GCC). You will lead, mentor, and strategically drive a high\-performing team of collections specialists to ensure the timely recovery of outstanding debts, optimize collection rates, and minimize delinquency.
This role requires a strategic thinker with strong leadership capabilities, deep expertise in international collections, and hands\-on experience with large\-scale ERP systems.
- *Team Leadership \& Performance Management**
- **Supervise \& Mentor:** Lead a team of collections specialists (proficient in English and relevant language capabilities), providing daily guidance, support, and constructive performance feedback.
- **Align Objectives:** Conduct regular team meetings to align on KPIs, share organizational updates, and collaboratively address operational challenges.
- **Resource Allocation:** Dynamically manage resource allocation and workflow distribution to ensure the team consistently meets collection targets and deadlines.
- **Capability Building:** Conduct regular training sessions to enhance team skills, negotiation techniques, and industry\-specific collections knowledge.
- *Strategic \& Operational Excellence**
- **Process Oversight:** Oversee the day\-to\-day US collections process, ensuring absolute adherence to company policies and regional regulatory requirements.
- **Strategy Development:** Develop and implement innovative collection strategies to optimize recovery rates, accelerate cash flow, and proactively reduce delinquency.
- **Issue Resolution:** Act as the ultimate escalation point to resolve complex or sensitive customer inquiries and payment disputes in a timely, professional manner.
- **Continuous Improvement:** Identify process bottlenecks, propose enhancement opportunities, and implement global best practices to streamline the collections workflow.
- *Data, Reporting \& Systems**
- **Performance Tracking:** Monitor ongoing collection activities, track critical metrics (e.g., DSO, aging buckets), and prepare comprehensive reports for senior management.
- **ERP Utilization:** Leverage advanced ERP platforms to manage accounts, track historical data, and drive data\-backed decision\-making.
- *Qualifications** **Role Requirements \& Qualifications**
- **Education\-** Graduation or Post\-Graduation in Commerce/Finance (**B.Com / MBA Finance** preferred).
- **Experience\- 10–12 years** of post\-qualification experience in corporate collections.
- **Domain Expertise\-** Proven experience managing **US or International collections** within a **GCC (Global Capability Center)** environment.
- **System Knowledge\-** Hands\-on, prior experience working with **SAP (S4/HANA or ECC)** or a similar platform(s)
- **Language Skills\-** Exceptional verbal and written **English communication skills** are mandatory; additional regional language capabilities are a strong plus.
- *Key Competencies for Success**
- **Leadership \& Empathy:** Ability to motivate, coach, and cultivate talent in a fast\-paced, target\-driven environment.
- **Analytical Mindset:** Strong ability to analyze aging reports, spot trends, and translate data into actionable collection strategies.
- **Negotiation \& Conflict Resolution:** Excellent interpersonal skills to navigate high\-stakes customer disputes while maintaining positive client relationships.
- *Additional Information**
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