Commercial Manager

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

• Location

Pune

• Employment type

Full Time Permanent

• Department

Sales \& Commercial

• Deadline

2026\-06\-19

• Mobility support

Domestic

Candidate profile (title) Who you are

Candidate profile (text) \- Default language With the IKEA India Way Forward and approved Omnichannel Market Development Plan (FY25–30\), we are proud to announce a significant step in our journey — the launch of our first physical Customer Meeting Point (CMP) in Pune!

After five years of serving the Pune market through our online channel, this new CMP marks a meaningful evolution in how we connect with our customers. It brings us closer to the community, offering a seamless, inspiring, truly omnichannel IKEA experience and makes us more accessible, sustainable, and customer centric. Together, we’re shaping the future of home furnishing.

We’re on the lookout for an enthusiastic and customer\-focused Commercial Manager who lives and breathes home furnishing. This is your chance to lead an energetic team, introduce IKEA to new customers, drive success in a new market, and create a meaningful and locally relevant shopping experience. He/ she must be willing to work in dynamic work environment.

• Knowledge of business and management principles involving strategic planning, resource allocation and leadership technique.
• Proven track record of leading and developing co\-workers and leaders in a fast\-paced retail environment
• Experience of leading and developing people with good results
• Strong desire to deliver excellent customer service.
• Knowledge of physical inventory methods and schedules, merchandise recovery standards.
• Analytical and numerical skills.
• Strong understanding of what excellent customer service looks like.
• Experience of setting and implementing action plans, budgets and following up goals. Ability to think, lead and act strategically.
• Understand profit and loss and how it affects the results through departmental actions.
• Experience gained in a shopkeeper and CAM role in the IKEA store with proven results.

Key responsibilities (title) Your responsibilities

Key responsibilities (text) Drive extraordinary growth and brand positioning, maximizing sales and encouraging an excellent shopping experience across all channels. Strengthening the competitive position of IKEA in a market, increasing penetration and market share. Work in partnership with all stakeholders, to ensure the continued success of the IKEA Concept and to ensure commercial direction, processes and tools are effectively implemented in most cost\-efficient way. Contribute, create and implement store strategies and actions, steering the business in an omnichannel retail environment.

Lead and inspire your team, to optimize and improve the shopping experience, to secure customers satisfaction and increased sales and profitability in your store. You achieve this using your knowledge of the IKEA product range, the local market, competition and customers. Your leadership is based on performing and delivering while learning and developing in the business. You use the IKEA tools and expertise of your team and your colleagues to support you. In your strategies and actions, you always consider and steer the business in a multichannel retail environment, particularly IKEA store, IKEA website and App. You actively work towards fulfilling the tasks of an IKEA store:

• Balance between efficiency in operation, well\-staffed with competent co\-workers, customer service and commerciality to secure sales.
• Show home furnishing solutions, local relevance and inspiring home furnishing ideas
• Serve as a well\-qualified home furnishing specialist and as the leader in life at home
• Secure a great Customer shopping experience
• Accountable for leading the store commercial team, Selling, Com\-In and Logistics and working in collaboration with the Food and Customer Relation team to secure a seamless and omnichannel shopping experience
• Create, deliver and lead the omnichannel commercial action plan and the commercial calendar for the store taking input from the team and the matrix managers to ensure the store supports the achievement of the agreed goals for the country maximizing sales and generating sustained long\-term profitability
• Drive sales and optimize profitability in the store using the knowledge of the range, local market, competition and customers. Analysis the store's commercial performance and enables the IKEA mechanical sales system to work efficiently and ensure continue success of the IKEA Concept
• Contribute interdependently to the creation and implementation of the store business plan with knowledge of people's life at home, of your local market potential and consumer shopping behaviors. Work with your team and other functions to ensure your store is locally relevant throughout the different sales channels. Secure successful implementation of country priorities, share and implement good solutions.
• Ensure that customer insights are translated into locally relevant, functional, aesthetic and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way

Team vision ( title) Together as a team

Team vision (text) Our mission is to enable extraordinary growth by empowering co\-workers and leaders to secure a simple, unique, enjoyable, convenient, successful, and seamless shopping experience based on efficient \& effective processes and operations in the store.

The main responsibilities are ensuring satisfied customers by using all media and sales channels available to attract and encourage more customers and visitors to come more often and buy more, optimizing sales and sales priorities using commercial activities and securing the right forecasts for the total IKEA offer. Develop and execute sales steering and selling the IKEA way to increased sales, sustained long\-term profitability and customer happiness.

Let’s create the future of home furnishing together! ❤

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.

### **Why you will love us**

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home\-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co\-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

### **What we all have in common**

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing \& delivering while learning \& developing
• Having fun!