Communication Coach/L&D Trainer

• *Job Title: Communication Coach/L\&D Trainer**

• *Department: Business Development**
• *Location: On\-site**
• *Employment Type: Full\-time/Part\-time**

• *Key Responsibilities**

• **Coaching \& Training:**
• Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the Business Development teams.
• Conduct workshops, and one\-on\-one coaching sessions to address individual and team needs.
• Provide live coaching and feedback on email drafts and customer calls.

• *Soft Skills Development:**

• Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
• Coach BDAs on building rapport and trust with customers.

• *Email Communication Training:**

• Guide BDAs on writing concise, professional, and engaging email responses.
• Teach techniques for personalizing customer communication.

• *Phone Communication Training:**

• Develop strategies for effective discovery and follow\-up calls.
• Train on managing tone, clarity, and confidence during phone conversations.
• Provide role\-play scenarios and real\-time feedback for call handling.

• *Performance Tracking \& Feedback:**

• Evaluate the BDAs' progress by reviewing email responses, call recordings, and mock scenarios.
• Offer constructive feedback and actionable steps for continuous improvement.
• Collaborate with managers to ensure the training aligns with team and organizational goals.

• *Content \& Material Development:**

• Develop communication training materials, guides, and frameworks for internal use.
• Create role\-play scenarios and exercises to simulate real customer interactions.

• *Key Requirements**

• **Educational Background:**
• Bachelor’s degree in communication, Business Administration, Psychology, or a related field.

• *Experience:**

• **Minimum 1 year of experience as a Communications Coach, Sales Trainer, or similar role.**
• Experience working with sales or business development teams is a must.

• *Skills:**

• **Strong understanding of email and phone etiquette for professional communication.**
• Exceptional coaching and mentoring skills with the ability to identify individual strengths and weaknesses.
• Expertise in soft skills development, objection handling, and customer engagement.
• Knowledge of CRM tools and sales communication tools is a plus.
• Personal Attributes:
• **Excellent verbal and written communication skills.**
• Patience, empathy, and a keen ability to build trust and inspire growth.
• Analytical mindset to evaluate performance metrics and training effectiveness.

Job Types: Full\-time, Permanent

Pay: ₹350,000\.00 \- ₹750,000\.00 per year

Benefits

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person