Consultant - Service Now ITSM

Date: Nov 3, 2026

Job Requisition Id: 66991

Location

Hyderabad, IN Indore, MP, IN Indore, MP, IN

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting\-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

• *We are looking forward to hire Service Now ITSM Professionals in the following areas :**

• *Role Summary**

We are seeking a hands\-on ServiceNow ITSM Developer with 4\-6\+ years of experience in ServiceNow ITSM, Service Catalog, Flow Designer, integrations, and orchestration. The role focuses on scalable automation and platform enhancements.

• *Key Responsibilities**

• *1\. Service Catalog \& Portal**

• Develop and maintain catalog items, record producers, and order guides
• Build **Flow Designer\-based catalog workflows**
• **Support ITSM processes (Incident, Request, Change, Problem)**
• Design, develop and **Improve ITSM solution that enhance operational efficiency** and drive self\-service adoption

• *2\. Flow Designer \& Automation**

• Develop **Flows, Subflows, and reusable Actions**
• Migrate legacy workflows to Flow Designer
• Automate cross\-system processes

• *3\. Integrations \& Orchestration (Core Focus)**

• Build and support **REST/SOAP integrations**
• Use Integration Hub and custom spokes/actions
• **Implement end\-to\-end orchestration** (provisioning, access, infra ops)
• Configure and troubleshoot **MID Servers**
• Ensure secure, reliable system communication
• Basic\-to\-intermediate PowerShell knowledge

4\. **Knowledge Management**

• Manage knowledge bases and articles
• Configure approval and publishing workflows

5\. **Platform Development \& Support**

• Develop using Business Rules, Script Includes, and Client Scripts
• Resolve issues across catalog, flows, and integrations
• Support upgrades and platform enhancements

• *Must\-Have Skills**

• **Hands\-on experience in:**
• + Service Catalog development

+ Flow Designer (Flows, Subflows, Actions)

+ REST/SOAP integrations

• **Practical Exposure to:**
• + MID Server setup and troubleshooting

+ Orchestration use cases

• **Working knowledge of:**
• + JavaScript and Glide APIs

+ ServiceNow scripting framework

+ PowerShell

• **Experience with Service Portal customization**

Good to Have

• Experience with Integration Hub, CMDB / Discovery, Knowledge Management
• Certifications: CSA (preferred), CAD (optional)

Years of exp. \- 4 to 6 years

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career\-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

• *Our Hyperlearning workplace is grounded upon four principles**

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self\-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture