Consultant, Strategy, Growth, and Transformation - Human Centered Analytics

• *Customer Strategy \& Design \| HCA** **Consultant, Strategy, Growth, and Transformation**

• *Position Summary**

Join Deloitte’s Customer Strategy \& Design (CS\&D) team to help clients grow through data\-driven insights, human\-centered analytics (HCA), and responsible AI. As an HCA Consultant, you will translate complex data into clear recommendations, shape AI\-enabled products and decisions, and partner with global teams to deliver measurable business outcomes across industries. You’ll work at the intersection of strategy, analytics, and technology to drive customer engagement, product performance, and commercial transformation.

• *Work you’ll do**

As a HCA Consultant on the Customer Strategy \& Design team, you will be responsible for:

• Shape the future of intelligent products by embedding AI strategy, machine learning capabilities, and data\-driven decision\-making across the end\-to\-end product lifecycle, driving measurable impact on revenue and customer outcomes.
• Develop analytics\-driven strategies across product design, customer segmentation, marketing effectiveness, and growth, leveraging experimentation frameworks and product intelligence systems to create sustained competitive advantage.
• Design, build, and scale predictive models, decision intelligence solutions, and data pipelines using Python or R, SQL, and modern cloud platforms, enabling production\-ready AI systems at scale.
• Architect and operationalize AI\- and LLM\-enabled solutions, including conversational intelligence, retrieval\-augmented generation, and responsible AI frameworks with governance, explainability, and risk controls.
• Translate product and customer data into actionable insights through advanced analytics, behavioral modeling, and consumer intelligence, informing sharper product and growth strategies.
• Create executive\-ready storytelling through dashboards and presentations, converting complex analyses into clear, actionable recommendations for senior stakeholders.
• Lead workstreams by managing workplans, coordinating with cross\-functional and global teams, and contributing to business development, knowledge sharing, and high\-quality delivery across engagements.

• *The Team**

The Customer portfolio integrates our globally recognized customer businesses to drive growth strategy, enhanced user experiences, and engagement across the customer lifecycle. Customer Strategy \& Design helps clients pursue growth opportunities and align commercial capabilities with business, market, and channel strategies. We combine customer value drivers with transaction\-level analysis to identify product and customer economics, then design strategies to communicate and deliver that value. Our work spans growth strategy, sales and service excellence, marketing transformation, product design and innovation, pricing and revenue optimization, and commercial agility through enabling platforms. The USI CS\&D team partners closely with US teams on pricing, sales, and marketing strategies; commercial transformation; and platform design across sectors, bringing advanced data modeling expertise and deep delivery experience.

• *Qualifications**

• *Required:**

• Master’s degree in Statistics, Data Science, Economics, or MBA with quantitative focus, from an accredited institution.
• 2\+ years of professional experience for consultants in strategy consulting or in an industry product function focused on product strategy, planning, or technology.
• 2\+ years using Python or R for statistical analysis or modeling and SQL for querying structured data.
• 1\+ years’ experience with data platforms such as Snowflake, Databricks, or Google BigQuery.
• 1\+ years building predictive or segmentation models and implementing experimentation (A/B or multivariate testing).
• Experience using visualization tools such as Power BI or Tableau to create executive\-ready insights.

• *Preferred:**

• Experience with customer and product analytics tools such as Amplitude, Mixpanel, Google Analytics, Adobe Analytics, or Qualtrics.
• Experience with marketing mix modeling, propensity modeling, churn prediction, or product analytics.
• Exposure to LLM solutions, conversational analytics, or retrieval\-augmented generation; familiarity with responsible AI, explainable AI, and model governance.
• Working knowledge of agentic AI architectures, including orchestration and agent routing.
• Experience with cloud platforms (AWS, Azure, or Google Cloud Platform) and MLOps concepts for model deployment and monitoring.
• Experience collaborating with global stakeholders outside India, preferably US

• *Our purpose**

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

• *Our people and culture**

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

• *Professional development**

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state\-of\-the\-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

• *Benefits to help you thrive**

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

• *Recruiting tips**

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 352763