Coordinator Technical Support at Schawk (Part of Propelis Group) — Chennai | Apply 2026 | 3rangaS
Coordinator Technical Support
Schawk (Part of Propelis Group)Chennai1d ago Full-timevia scraped
Job Description
- Receive, register, and process incidents and service requests within the Production IT (PIT) environment
- Perform first\-level analysis and classification of incidents affecting LOB applications and production systems
- Execute standard troubleshooting and resolution steps based on runbooks, SOPs, and knowledge base articles
- Ensure accurate ticket logging, categorization, prioritization, and documentation in the IT Service Management (ITSM) system
- Provide initial resolution or apply approved workarounds to restore services as quickly as possible
- Escalate complex, recurring, or critical issues to L2/L3 support teams or responsible application/technical owners
- Monitor ticket progress and ensure compliance with defined Service Level Agreements (SLAs)
- Communicate incident status, updates, and resolutions to end users and production stakeholders
- Support root cause identification by documenting recurring issues and symptoms at L1 level
Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Chennai
- Posted
- 1d ago
- Source
- Scraped