CRM Executive

Hiring: Senior CRM

• *Company:** Flora Steels Pvt. Ltd.
• *Location:** Bawana Industrial Area, Delhi
• *Experience:** 2–5 Years
• *Department:** CRM / Sales Coordination

Job Description

We are looking for an experienced Senior CRM professional to manage dealer and distributor relationships, coordinate sales activities, track orders and payments, and ensure excellent customer service.

Key Responsibilities

• Manage relationships with existing dealers, distributors, and business customers.
• Handle customer enquiries, complaints, and order\-related queries.
• Coordinate with Sales, Accounts, Dispatch, and Production teams.
• Track order status, dispatch updates, pending payments, and customer commitments.
• Conduct regular follow\-ups with customers and the sales team.
• Maintain accurate CRM records and prepare daily, weekly, and monthly MIS reports.
• Monitor pending issues and ensure timely resolution.
• Support customer retention and improve overall customer satisfaction.

Required Skills

• Strong communication and customer\-handling skills.
• Good knowledge of MS Excel / Google Sheets and CRM software.
• Experience in order tracking, payment coordination, and MIS reporting.
• Strong follow\-up, coordination, and problem\-solving abilities.
• Experience in **bath fittings, sanitaryware, building materials, manufacturing, or B2B dealer/distributor sales** will be preferred.

How to Apply

Interested candidates can share their updated CV with HR at **hrmanager@xen.co.in**.

• *Work Location:** Bawana, Delhi \| On\-site

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Work Location: In person