Medi Assist Insurance TPA Private Limited hires a CRM Executive for non-voice and voice coordination. Non-voice duties include responding to corporate employee queries via email, maintaining weekly reports on claims, queries, and turnaround times, escalating issues per the matrix, and handling other assignments. Voice roles involve phone-based query resolution with similar reporting and escalation. Across both, you will receive and check claim documents for completeness, advise on pending documents, track documents to meet SLA-based turnaround times, gather feedback from insurers and corporates, and identify additional revenue from existing corporates. This position requires strong organizational skills to manage insurance claim processes efficiently in a TPA environment.