Job Description

*ob Title:** **CRM – Assistant Manager / Deputy Manager ( Real estate \- Post Sales)**

*Company:** Urbanrise
*Location:** Kotturpuram
*Experience:** 4 – 10 Years
*Industry:** Real Estate

*Job Description:**

Urbanrise is hiring a **CRM – Assistant Manager / Deputy Manager** to handle post\-sales customer lifecycle and ensure a seamless experience from booking to handover.

*Key Responsibilities:**

Act as the **primary point of contact** for customers post\-booking
Manage the **end\-to\-end post\-sales process**: agreements, collections, registration, and handover
Maintain accurate **customer data in CRM systems**
Coordinate with **Sales, Legal, Accounts, and Projects teams** for smooth execution
Handle **customer queries, escalations, and complaints** with a solution\-oriented approach
Share **payment schedules, outstanding reports, and project updates** with customers
Ensure timely **documentation** (SBA agreements, sale deeds, NOCs, etc.) and compliance
Organize **site visits, handovers, and customer engagement activities**
Drive **collections and payment follow\-ups**
Support **marketing and sales initiatives**, including events and launches
Prepare and present **MIS reports** on CRM performance, collections, and customer satisfaction

*Key Requirements:**

4–10 years of experience in **CRM / Customer Relations (Real Estate preferred)**
Strong exposure to **post\-sales lifecycle management**
Good understanding of **documentation and registration processes**
Excellent communication and stakeholder management skills
Hands\-on experience with **CRM tools and MS Excel**