Neelam Enterprise is looking for a Customer Service Executive to handle a blended process involving both voice calls and written emails or chats. You will resolve customer issues by providing accurate information using appropriate tools, actively listen to grievances, identify needs, and offer solutions to ensure satisfaction and retention. Fluency in English and Hindi with strong verbal and written communication skills is essential. The role demands the ability to work in a fast-paced setting, manage multiple tasks efficiently, and maintain high standards of customer interaction to foster loyalty and service excellence.