Customer Account Executive

Key Responsibilities

• Serve as the primary point of contact for assigned clients.
• Understand client goals, marketing objectives, and business requirements.
• Coordinate with internal teams including Performance Marketing, Creative, Content and Web Development.
• Manage project timelines and ensure timely delivery of services.
• Conduct regular client meetings and provide campaign updates.
• Address client queries, concerns, and escalation issues promptly.
• Build strong long\-term relationships with clients to ensure retention.
• Identify opportunities for upselling and cross\-selling additional services.
• Monitor client satisfaction and ensure service quality standards are maintained.