This position involves handling inbound customer interactions for a US telecom process via voice, chat, or email. The role requires working night shifts with a five-day work week and a split week off. Candidates must have passed 12th standard and possess at least one year of experience in an international inbound voice BPO, specifically within a B2C domain. Proficiency in spoken English at a B2 level is mandatory, while written English skills are not a primary requirement. Basic computer knowledge and familiarity with MS Office and internet applications are necessary. The role is a permanent position with a monthly salary ranging from ₹28,000 to ₹32,000. The job location may be at NSEZ or Embassy based on business needs, with work-from-home or work-from-office arrangements applicable.