A Customer Care Executive position is available in the jewelry industry with Peeks Consultancy Pvt Ltd, located in Midc Andheri East, Mumbai. This is a full-time, day-shift role. You will act as the primary point of contact for customers across phone, email, live chat, and social media. Responsibilities include providing product details, assisting with order placement and payment queries, and managing shipping updates, delivery tracking, returns, and exchanges. You will guide customers through the online purchasing process, escalate unresolved issues to relevant teams, maintain meticulous records of all interactions, and coordinate internally for timely resolutions. Staying updated on products, promotions, and company policies is crucial for providing accurate assistance.