Handle client and customer queries through calls, emails, and other communication channels in a professional manner.
2\. Ensure timely resolution of customer concerns and complaints within the defined TAT (Turnaround Time).
3\. Coordinate with internal departments to provide accurate information and quick support to clients.
4\. Maintain proper records of customer interactions, complaints, follow\-ups, and resolutions in the system.
5\. Provide product, service, and test\-related information to customers as per company guidelines.
6\. Build and maintain positive relationships with clients by delivering high\-quality customer support and service experience.
7\. Monitor pending queries regularly and ensure all issues are resolved efficiently while meeting service quality standards.
Pay: ₹15,000\.00 \- ₹20,000\.00 per month
Work Location: In person