Customer Care Executive

Customer Care Executive (CCE) serves as the frontline representative responsible for managing customer relationships and resolving inquiries across multiple digital and voice channels.

• *Core Responsibilities**

• **Multi\-Channel Interaction:** Manage customer inquiries and issues via phone, live chat, email, social media, and AI\-based platforms.
• **Issue Resolution:** Troubleshoot complaints, identify root causes, and provide step\-by\-step solutions to ensure customer satisfaction.
• **Relationship Management:** Build trust with customers to improve retention and maintain the brand’s reputation.
• **Documentation \& Data Management:** Maintain accurate logs of customer interactions in Customer Relationship Management (CRM) systems like Salesforce or Zendesk.
• **Escalation \& Collaboration:** Route complex or unresolved issues to the appropriate internal teams (e.g., technical support or billing) while maintaining ownership of the case.
• Age criteria 18 to 29 years

• *Continuous Improvement:** Collect customer feedback to suggest process or product enhancements and stay updated on new company policies and features.

Pay: ₹14,000\.00 \- ₹28,000\.00 per month

Work Location: In person