Customer Care Executive

HOP is looking for a Customer Service Representative to work on the floor and be the face of our brand. You will greet and assist customers in person, resolve their queries on the spot, and make sure every visit is a smooth and positive experience.

Key Responsibilities

• Greet customers warmly and guide them as soon as they arrive
• Understand customer needs and give accurate information about products, services, offers, and policies
• Handle in\-person queries, complaints, and requests calmly and resolve them on the spot where possible
• Escalate complex issues to the Floor Supervisor promptly
• Keep the floor clean, organized, and well stocked or arranged
• Make sure signage, displays, and product or service information are up to date
• Manage queues and waiting areas so customers are attended to quickly
• Maintain records of customer feedback, complaints, and daily activity
• Follow safety, hygiene, and company standards at all times
• Support the team during peak hours, events, and promotions

Required Qualifications

• Good communication skills in Hindi and English (Punjabi is a plus)
• Basic computer or POS knowledge
• Pleasant personality with neat, professional grooming

Key Skills

• Warm, confident, and approachable customer interaction
• Active listening and empathy
• Patience and composure when handling difficult customers
• Quick problem\-solving and decision\-making
• Ability to stay on your feet and stay energetic through the shift
• Teamwork and a willingness to learn

Preferred

• Prior experience in retail, hospitality, or a customer\-facing role
• has done their 10th or 12th \- education
• Who are comfortable with rotational shift.

Working Conditions

• On\-floor role, with long periods of standing and walking
• Rotational shifts, including weekends and holidays
• Must wear the company uniform and ID card

Pay: ₹10,000\.00 \- ₹14,000\.00 per month

Benefits

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person