Customer Care Executive

Job Summary

• We are looking for enthusiastic and customer\-focused individuals to join our Customer Care team. The candidate will be responsible for handling customer queries, resolving complaints, providing accurate information, and ensuring a positive customer experience.Roles \& ResponsibilitiesRequired SkillsEligibility Criteria
• Handle customer queries through calls, emails, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and concerns professionally.
• Maintain a positive and professional attitude while communicating with customers.
• Understand customer requirements and provide appropriate solutions.
• Follow up with customers to ensure their issues are resolved.
• Maintain customer records and update information in the system.
• Achieve assigned quality and performance targets.
• Good verbal and written communication skills.
• Basic computer knowledge.
• Good listening and problem\-solving abilities.
• Customer\-focused attitude.
• Ability to handle customer queries patiently.
• Basic knowledge of MS Office.
• Ability to work in a team.
• Minimum qualification: HSC / Graduate.
• Freshers and experienced candidates can apply.
• Good communication skills are mandatory.
• Willingness to work in rotational shifts, if required.

Pay: ₹20,900\.00 \- ₹50,000\.00 per month

Benefits

• Health insurance
• Internet reimbursement
• Paid sick time
• Provident Fund

Work Location: In person