Customer Service Executive

• *Job Title:** Customer Service Executive
• *Experience:** Freshers / Experienced
• *Job Type:** Full\-Time
• *Location:** \[Pune ]

Job Summary

We are looking for a customer\-oriented and enthusiastic Customer Service Executive to handle customer queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have good communication skills, a problem\-solving attitude, and the ability to handle customer concerns professionally.

Roles and Responsibilities

• Handle customer queries through calls, emails, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a professional manner.
• Maintain customer records and update information in the system.
• Follow up with customers to ensure their concerns are resolved.
• Maintain a polite and professional approach while communicating with customers.
• Achieve assigned targets and maintain service quality standards.

Required Skills

• Good verbal and written communication skills.
• Basic computer knowledge and familiarity with MS Office.
• Good listening and problem\-solving abilities.
• Patience and a customer\-focused attitude.
• Ability to work in a team and handle multiple tasks.
• Willingness to work in rotational shifts, if required.

Eligibility Criteria

• Minimum qualification: 12th pass / Graduate.
• Freshers can apply.
• Previous customer service or BPO experience is an advantage.
• Candidates should be willing to work from the office, if required.

Pay: ₹20,000\.00 \- ₹50,000\.00 per month

Benefits

• Commuter assistance
• Food provided
• Health insurance
• Life insurance

Work Location: In person