Customer Care Executive

J&JP Clothing Company, headquartered in Tiruppur, is dedicated to crafting high-quality apparel that caters to every lifestyle. The company operates two distinct brands: J&JP, focused on comfortable and stylish everyday wear for humans, and Chinqooper, which delivers playful yet practical clothing for pets. In the role of Customer Support Executive, you will serve as the key liaison for customers, addressing their queries via multiple channels such as WhatsApp, phone, email, and website chat. You will assist with a range of order-related matters including updates, tracking, exchanges, and returns. Providing guidance on size selection, sharing product specifics, and explaining customization possibilities are also part of your duties. To ensure prompt resolution, you will collaborate closely with the production and dispatch teams. Throughout all communications, upholding a courteous, professional, and friendly tone is essential. Furthermore, accurately recording and updating customer interaction records in the system will be a regular task.