KAP HR Services is hiring energetic and customer-focused individuals for the role of Customer Care Executive in Pune, Maharashtra, to support international BPO processes covering US, UK, and Australian shifts. This full-time opportunity is suitable for both freshers and experienced candidates seeking to advance in customer service. Primary responsibilities involve providing support across voice, chat, and email channels, delivering accurate solutions, and ensuring swift resolution of customer issues. The role demands a strong commitment to maintaining high customer satisfaction scores and strict adherence to company policies, process guidelines, and established quality standards. Working hours will align with the rotational shifts required for the international markets served.