Customer Care Executive

• *Job Summary**

We are seeking a proactive and customer\-oriented Customer Care Executive to support our Service Department. The candidate will be responsible for handling service\-related inquiries, scheduling service appointments, coordinating with technicians, and ensuring timely resolution of customer issues to maintain high levels of customer satisfaction.

• *Key Responsibilities**

• Handle incoming calls, emails, and service requests from customers
• Register service complaints and create service tickets in the system
• Follow up with customers regarding service status and completion
• Ensure timely resolution of service\-related concerns
• Maintain accurate records of service interactions and updates
• Escalate unresolved or critical issues to the Service Manager
• Collect customer feedback after service completion
• Support warranty claims and documentation (if applicable)
• Ensure adherence to service standards and response time targets

• *Required Skills \& Qualifications**

• High school diploma or Bachelor’s degree (preferred)
• Proficiency in Hindi language is a must.
• 1–3 years of experience in customer service or service coordination
• Strong communication and interpersonal skills
• Good organizational and multitasking abilities
• Basic knowledge of CRM or service management software
• Ability to handle customer complaints professionally

Job Type: Full\-time

Pay: ₹11,000\.00 \- ₹20,000\.00 per month

Work Location: In person