Customer Care Executive

Key Responsibilities

• Respond to customer inquiries through calls, emails, chat, or social media in a professional and timely manner.
• Resolve customer complaints by understanding the issue, providing accurate solutions, and ensuring customer satisfaction.
• Provide product or service information clearly and guide customers through company policies, processes, or procedures.
• Maintain customer records by updating interaction details, complaints, feedback, and resolutions in the CRM or database.
• Escalate complex issues to the appropriate department or senior team members when required.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams such as sales, operations, billing, or technical support to address customer needs.
• Collect customer feedback and share recurring issues or suggestions with the management team.
• Meet service quality targets such as response time, resolution time, customer satisfaction, and call/chat handling standards.

Required Skills

• Excellent communication skills in English, Hindi, or regional languages as required.
• Good listening skills and the ability to understand customer concerns clearly.
• Problem\-solving ability and a calm approach while handling difficult customers.
• Basic computer knowledge and ability to use CRM software, email, chat tools, and MS Office.
• Patience, empathy, and professionalism in every customer interaction.
• Multitasking and time management skills.
• Teamwork and willingness to coordinate with different departments.
• Share your CV on WhatsApp. 6232665811

Pay: ₹9,785\.58 \- ₹28,213\.32 per month

Work Location: Hybrid remote in Bhopal, Madhya Pradesh