Customer Care Executive

ShopGlobal is a leading cross\-border e\-commerce company managing brands across global marketplaces, including Amazon, eBay, Noon, Walmart, Lazada, and Shopee.

• *Key Responsibilities**

• Handle customer queries via email, chat, and marketplace messages.
• Maintain high customer satisfaction (90%\+ positive reviews).
• Resolve Amazon A\-to\-Z claims and minimize avoidable claims.
• Manage returns, refunds, and product retention.
• Coordinate with warehouse and operations for return verification.
• Recover and restock eligible returned products.
• Prepare customer service reports and maintain records.
• Ensure compliance with marketplace policies.

• *Requirements**

• 1–3 years of customer service or e\-commerce experience.
• Strong communication and problem\-solving skills.
• Experience with Amazon/e\-commerce support preferred.
• Good knowledge of Microsoft Excel.
• Customer\-focused with strong attention to detail.

• *Why Join Us?**

• Career growth opportunities
• Performance\-based incentives
• Exposure to global e\-commerce marketplaces
• Collaborative work environment

• *Apply Now**

Interested candidates can apply with their updated resume. We'd love to have you on our team!

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Benefits

• Flexible schedule
• Paid sick time
• Paid time off

Work Location: In person