Customer Care Executive

• *Customer Care Executive**

Location : 1271, Lotus Avenue , sector 43

Gurugram, Haryana

About ÉyRy

ÉyRy is a technology\-enabled staffing platform connecting households and businesses with trained, verified, and reliable domestic professionals, including cooks, babysitters, housekeepers, caregivers, and support staff. Our mission is to deliver exceptional customer experiences through transparent, responsive, and quality\-driven service.

Job Summary

We are looking for a dedicated and customer\-focused Customer Care Executive to serve as the primary point of contact for our clients. The ideal candidate will educate customers about ÉyRy’s services, address their queries, ensure a smooth onboarding experience, and provide prompt after\-sales support to maintain long\-term customer satisfaction.

Key ResponsibilitiesCustomer Assistance

• Respond to customer inquiries via phone, WhatsApp, email, and other communication channels.
• Explain ÉyRy's services, subscription plans, hiring process, and company policies.
• Guide customers in selecting the most suitable staffing solutions based on their requirements.
• Build trust by providing accurate, transparent, and timely information.

After\-Sales Support

• Handle customer requests after placement, including replacements, service concerns, and general assistance.
• Coordinate with the operations and relationship management teams to ensure timely resolution of customer issues.
• Follow up with customers until their concerns are fully resolved.
• Maintain high customer satisfaction throughout the service lifecycle.

Customer Relationship Management

• Conduct regular follow\-up calls to ensure customer satisfaction.
• Record customer feedback and escalate recurring issues for process improvement.
• Maintain detailed records of all customer interactions in the CRM system.
• Promote renewals, referrals, and additional services wherever appropriate.

Service Coordination

• Coordinate with internal teams to ensure smooth communication between customers and operations.
• Monitor pending customer requests and ensure timely closures within defined service timelines.
• Keep customers updated on the progress of their requests.

Required Skills

• Excellent verbal and written communication skills in Hindi and English.
• Strong interpersonal and relationship\-building abilities.
• Patient, empathetic, and customer\-centric approach.
• Good problem\-solving and conflict\-resolution skills.
• Comfortable using CRM software, Google Workspace, and Microsoft Office.
• Ability to multitask and work in a fast\-paced environment.

Preferred Qualifications

• Graduate in any discipline.
• 1–3 years of experience in customer support, customer success, telesales, or service operations.
• Experience in staffing, recruitment, hospitality, healthcare, or service\-based industries will be an added advantage.

Key Performance Indicators (KPIs)

• Customer Satisfaction (CSAT) Score
• Average Response Time
• First Contact Resolution Rate
• Service Request Resolution Time
• Customer Retention and Renewal Rate
• Number of Customer Follow\-ups Completed
• Quality of CRM Documentation
• Customer Feedback Rating

What We Offer

• Competitive salary with performance incentives.
• Professional growth opportunities.
• A collaborative and supportive work environment.
• Opportunity to contribute to a fast\-growing, mission\-driven startup improving the lives of families and domestic professionals across India.

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Benefits

• Paid sick time
• Paid time off

Work Location: In person