Core Responsibilities**1\. Sales \& Lead Generation**
**Outreach:** Make outbound cold calls and send emails using company databases to generate new business leads.
**Product Knowledge:** Present and demonstrate product features to potential clients, aligning offerings with their specific needs.
**Deal Closing:** Negotiate terms, assist customers in placing orders, and work to meet individual and departmental sales targets.
**Follow\-Ups:** Track sales progress and follow up with prospects to convert them into paying customers. \[1, 2, 3, 4, 5]
*2\. Customer Service \& Support**
**Query Resolution:** Handle inbound and outbound calls to address client inquiries, concerns, and complaints promptly and professionally.
**Feedback Collection:** Gather post\-sale and post\-service feedback to help management identify areas for operational improvement.
**Retention:** Conduct lost\-case analysis by engaging with churned customers to understand reasons for leaving and promote win\-back strategies. \[1, 2, 3]
*3\. Administration \& Relationship Management**
**Database Management:** Input and update accurate guest/client information onto the company's CRM or database systems.
**Scheduling:** Coordinate and manage appointments, consultations, or service procedures for clients.
**Cross\-Functional Collaboration:** Coordinate smoothly with internal teams (e.g., delivery, technical support, finance) to ensure seamless service and issue resolution. \[1, 2, 3, 4, 5]
Key Performance Indicators (KPIs)
Lead\-to\-conversion rate
Customer satisfaction (CSAT) scores
Feedback collection and lost\-customer recovery rates