Customer Care Executive

• *A OPPORTUNITY WHICH YOU SHOULD GRAB FOR BETTER CARRIER !!!**

• *PROFILE NAME\- CUSTOMER CARE EXECUTIVE(GARMENTS COMPANY)**

• *LOCATION\- RIGO INTERNATIONAL FARIDABAD**

• *Location: FARIDABAD**

• **Position:** Customer Care Executive
• **Responsibilities:** Provide exceptional customer support and assistance to various platform users through various channels such as email, chat, and phone.
• Resolve customer inquiries, concerns, and issues promptly and effectively, ensuring a positive and satisfactory experience for each customer. Utilize in\-depth knowledge of the various e\-commerce platform to guide customers through navigation, troubleshooting, and optimizing their online stores. Collaborate with other teams, including technical support and sales, to address complex customer issues and contribute to a seamless customer journey. Proactively identify trends in customer inquiries and provide feedback to improve Shopify's user interface and overall customer experience.
• **Requirements:** Previous experience as a Customer Care Executive, preferably with a focus on e\-commerce platforms and Shopify.
• Strong understanding of Shopify functionalities, including product management, order processing, and customization options.Excellent communication skills with the ability to convey technical information in a clear and understandable manner.Problem\-solving skills and the ability to think critically to address customer issues and provide effective solutions.Familiarity with CRM software and a customer\-centric approach to ensure a positive and personalized customer experience.

Job Types: Full\-time, Permanent

Pay: ₹12,000\.00 \- ₹16,000\.00 per month

Benefits

• Leave encashment

Experience

• total work: 1 year (Preferred)
• customer care: 1 year (Preferred)
• Shopify: 1 year (Required)

Work Location: In person