Key Responsibilities
\- Provide chat\-based support for customers, drivers, and dispatch operations.
\- Resolve delivery, logistics, dispatch, and claims\-related inquiries.
\- Accurately document interactions and updates across multiple systems.
\- Coordinate with internal teams to ensure timely issue resolution.
6\+ years of experience in Customer Support, Dispatch, Logistics, or Operations Support.
Prior Chat Support experience is strongly preferred.
CEFR B2 (Upper\-Intermediate) English proficiency or higher with excellent written communication skills.
Minimum typing speed of 50 WPM with high accuracy.
Hands\-on experience with: Twilio Flex, Zendesk, Slack, Google Maps
Internal claims/operations dashboards
Comfortable working evenings, weekends, and holidays on a rotational schedule.
Pay: ₹50,000\.00 \- ₹60,000\.00 per month
Work Location: In person
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