Thimblerr Commerce & Technology seeks a Customer Care Executive for a voice-based support role focused on enhancing the customer experience for Maison X, a brand dedicated to refined everyday apparel inspired by European minimalism and Indian craftsmanship. The position involves engaging customers throughout their journey, from profiling and understanding their needs to driving sales conversions and minimizing product returns. This is a high-ownership, target-oriented position ideal for individuals who enjoy conversational customer interactions and can thrive in a dynamic, fast-paced setting. The role requires handling customer profiles, gathering feedback, and actively working to improve key performance metrics. The candidate will be responsible for the full spectrum of voice support, ensuring customer satisfaction while meeting business objectives.