Upskill Academy seeks a Customer Care Executive for its English voice process based in Bhubaneswar. This is a full-time, on-office position involving a 9-hour shift pattern (including breaks), with six working days per week and a rotational week off. The core responsibility is to professionally manage customer calls, resolve inquiries, provide accurate information, and ensure high satisfaction levels. You will maintain detailed records of all interactions and adhere strictly to established process guidelines and quality standards. Candidates must possess excellent English communication skills, basic computer proficiency, and a customer-centric mindset with strong problem-solving abilities. Educational qualifications accepted include 12th pass, undergraduate, or graduate degrees, welcoming both freshers and those with prior experience. The role offers a comprehensive benefits package including Provident Fund (PF), health insurance, paid training, and clear avenues for career growth within the organization.
Customer Service Representative (CSR)
Upskill Academy · JH, IN