Customer Care Executive

• *Company Overview**Vplak is an e\-commerce platform specializing in electronics and accessories since 2015\. They are currently seeking a Customer Support / Relationship Executive to manage post\-purchase experiences as they scale.

• *Role Overview**

The Customer Care Executive serves as the primary contact for resolving queries, handling escalations, updating CRM data, and tracking deliveries to ensure customer satisfaction and retention. \[1, 2]

• *Key Responsibilities**

• **Customer Engagement:** Manage client relationships and drive retention.
• **Issue Resolution:** Handle complaints, returns, and order issues via email, phone, and digital channels.
• **After\-Sales Support:** Assist with order tracking, deliveries, and service requests.
• **CRM Management:** Maintain accurate records of customer interactions and profiles.
• **Cross\-Functional Collaboration:** Work with Sales, Logistics, and Operations teams to streamline the client journey.
• **Upselling:** Identify opportunities to cross\-sell or upsell electronic products. \[1, 2, 3]

• *Requirements \& Qualifications**

• **Experience:** 0–3 years in customer service, relationship management, or e\-commerce, with a preference for electronics or retail backgrounds.
• **Skills:** Strong verbal and written communication in English and Hindi, plus empathy and conflict\-resolution abilities.
• **Technical:** Familiarity with CRM systems and order management platforms

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Work Location: In person