Customer Care Officer

• *Job Title: Customer Care officer**

• *Company:** Jayair System Private Limited
• *Location:** Surat Gujarat
• *Employment Type:** Full\-time
• *Department:** Customer Support

• *Job Summary:**

Jayair System Private Limited is seeking a dedicated and customer\-focused Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through effective communication and problem\-solving skills.

• *Key Responsibilities:**

• Handle inbound and outbound customer calls in a professional manner
• Respond promptly to customer inquiries via phone, email, or chat
• Resolve customer complaints efficiently and escalate issues when necessary
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers
• Follow up with customers to ensure issue resolution and satisfaction
• Collaborate with internal teams to improve customer experience
• Meet performance targets and service quality standards

• *Requirements:**

• Bachelor’s degree in any discipline (preferred)
• Proven experience in customer service or a related field is an advantage
• Excellent verbal and written communication skills
• Strong problem\-solving and interpersonal skills
• Ability to multitask and work in a fast\-paced environment
• Basic computer knowledge (MS Office, CRM tools, etc.)
• Positive attitude and customer\-first approach

• *Compensation \& Benefits**

• PF \& ESIC benefits
• Food allowance
• Birthday gift from company
• Birthday half\-day leave
• Friendly work environment
• Growth opportunity

Job Types: Full\-time, Fresher

Work Location: In person

Job Types: Full\-time, Permanent

Pay: ₹18,000\.00 \- ₹25,000\.00 per month

Benefits

• Provident Fund

Education

• Bachelor's (Required)

Language

• English (Required)
• Hindi (Required)

Work Location: In person