Cathay Pacific, a premium travel lifestyle brand, is dedicated to moving people forward in life, starting with its employees. As part of the global Customer Care Department in Mumbai, the Customer Care Resource Management Specialist role is central to this people-first philosophy. You will contribute to an inclusive community driven by thoughtful care and a progressive attitude, supporting the smooth operation of customer service functions. This permanent position involves managing resources to ensure exceptional service delivery across Cathay’s airline, cargo, and lifestyle businesses. The role offers a meaningful career within a supportive, international environment where your work helps turn journeys into memorable experiences for customers worldwide.