Customer care / virtual assistant

• *Job Title:** Virtual Assistant cum Customer Care Executive (International Process)

• *Location:** Remote / Work From Office
• *Shift:** Rotational / Night Shift (as per international client requirements)
• *Employment Type:** Full\-Time

Job Description

We are looking for a proactive and customer\-focused **Virtual Assistant cum Customer Care Executive** to handle international customer interactions and provide administrative support. The ideal candidate should possess excellent communication skills, problem\-solving abilities, and a professional attitude while assisting customers across various channels.

Key Responsibilities

• Handle inbound and outbound customer calls for international clients.
• Respond to customer queries via phone, email, and chat.
• Provide accurate information about products, services, and processes.
• Resolve customer concerns and escalate complex issues when required.
• Maintain customer records and update CRM systems.
• Schedule appointments, manage calendars, and perform virtual assistant tasks.
• Prepare reports and maintain documentation.
• Ensure high levels of customer satisfaction and service quality.
• Meet performance targets and quality standards.

Requirements

• Excellent verbal and written English communication skills.
• Minimum 12th Pass / Graduate (preferred).
• Basic computer knowledge and proficiency in MS Office.
• Ability to work in rotational shifts, including night shifts.
• Strong interpersonal and problem\-solving skills.
• Prior experience in International BPO, Customer Support, or Virtual Assistant roles is preferred but not mandatory.
• Freshers with good communication skills are welcome to apply.

Salary \& Benefits

• Competitive salary package.
• Performance\-based incentives.
• Training and career growth opportunities.
• Friendly and professional work environment.
• Paid leaves and employee benefits as per company policy.

Skills Required

• Customer Service
• International Voice Process
• Email \& Chat Support
• Virtual Assistance
• Time Management
• CRM Handling
• Multitasking

• *Apply Now!**

If you have excellent communication skills and a passion for customer service, we'd love to hear from you. Send your resume and become a part of our growing international support team.

Pay: ₹15,000\.00 \- ₹22,000\.00 per month

Work Location: In person