Airtel Payments Bank is appointing a Customer Grievance Officer in Purnia, Bihar. This full-time position is responsible for the systematic handling and resolution of customer complaints and grievances in accordance with banking regulations and internal policies. The officer will meticulously investigate reported issues, gather necessary documentation, coordinate with relevant departments like operations or technology for resolution, and ensure timely and fair redressal. The role involves maintaining comprehensive grievance registers, analyzing complaint trends to suggest systemic improvements, and preparing regulatory reports. Candidates must have a strong ethical compass, excellent interpersonal skills for sensitively interacting with customers, and a thorough understanding of banking complaint handling norms. A graduate degree in any field with prior experience in banking operations or customer grievance management is necessary. This role is critical for maintaining the bank's customer trust and regulatory compliance.