Customer Relation Executive

Job Responsibilities

• Coordinate with customers from order placement to successful delivery.
• Update customers on order status, production progress, and delivery schedules.
• Maintain accurate customer and order records in the CRM system.
• Liaise with Sales, Production, Logistics, and Accounts teams to ensure timely order fulfillment.
• Handle customer inquiries, complaints, and service requests promptly.
• Track pending orders and follow up to ensure on\-time delivery.
• Prepare order status and customer service reports.
• Support customer retention by maintaining strong relationships and ensuring customer satisfaction.

Requirements

• Bachelor's degree in Business Administration or related field.