As the frontline representative for customer interactions, this role is central to delivering a seamless and positive experience. You will manage customer inquiries via phone, email, and in-person channels with courtesy and professionalism. Key duties include promptly addressing and resolving concerns or complaints to ensure satisfaction, maintaining precise records of all interactions and follow-ups, and supporting customer onboarding, scheduling, and service coordination. You will also be expected to identify recurring issues to improve overall service quality. Strong communication and problem-solving skills are essential for building and preserving robust client relationships while collaborating effectively with internal teams.