Customer Relations Executive

• *Responsibilities:**

• **Open Pending Calls:**
• Work on open pending calls on a daily basis.
• Follow up with corresponding ASPs for call closure in the field as well as in the system.
• **Spare Pending:**
• Work on spare pending cases on a daily basis.
• Follow up with corresponding ASPs to order the same in the system.
• **Cancelled Calls Verification:**
• Audit cancelled calls by calling customers to avoid fake closure by ASPs.
• **Front Office Duty:**
• Greet and welcome the visitors and direct them to the appropriate person and office.
• Monitor and maintain visitor logbook.
• Collect Proof of Delivery (POD) from delivery personnel and ensure accurate documentation.
• Ensure reception area is tidy and presentable, with all necessary stationery and material
• **Incoming Calls:**
• Attend to and call back incoming calls received on the toll\-free number.
• **Product Enquiry:**

Generate leads and handle product enquiries.

\* ASP – Authorized Service Partner

Job Type: Full\-time

Pay: ₹15,000\.00 \- ₹18,000\.00 per month

Education

• Bachelor's (Preferred)

Experience

• Customer service: 1 year (Preferred)

Work Location: In person