- *POSITION: Front Office \& CRM Executive**
- *LOCATION:** Alappuzha, Kerala
We are looking for a smart, energetic, well\-presented and digitally aware candidate to manage front office operations, CRM coordination, guest appointments, and social media content support for a premium wellness brand.
The ideal candidate should be capable of handling both client\-facing responsibilities and basic content creation tasks in a fast\-paced startup environment.
- *CORE RESPONSIBILITIES (NON\-NEGOTIABLE):**
- **FRONT OFFICE \& CRM MANAGEMENT**
- Manage front office operations professionally
- Handle CRM updates and lead tracking
- Coordinate WhatsApp communication and follow\-ups
- Maintain guest/client records and appointment schedules
- Support billing and daily operational coordination
- **GUEST \& APPOINTMENT HANDLING**
- Handle walk\-in guests and incoming enquiries
- Schedule and coordinate consultations/appointments
- Ensure smooth guest experience and communication
- Coordinate with doctors, marketing and operations teams
- Handle calls and lead nurturing professionally
- **CONTENT CREATION \& DIGITAL SUPPORT**
- Shoot Instagram Reels and short\-form content
- Basic mobile photography and videography skills
- Support social media content creation
- Understanding of Instagram trends and social media aesthetics
- Ability to coordinate content shoots and basic behind\-the\-scenes coverage
- Strong Malayalam \& English communication skills
- Presentable personality with hospitality mindset
- Basic understanding of Instagram and social media
- Good organizational and multitasking ability
- Comfortable handling guests, calls and digital communication
- Fast learner with proactive attitude
- Canva/basic editing knowledge
- Experience in clinics, salons, wellness centers, hospitality or premium customer\-facing roles
- Experience handling Meta/Instagram enquiries
- Confidence in appearing in Reels/Stories if required
Preferred: 1–2 years in Front Office / CRM / Client Handling / Digital Content Support roles.
SALARY
Based on experience and skill set.
We are specifically looking for candidates who can balance
- Client handling
- CRM coordination
- Appointment management
- Basic digital/content creation responsibilities
Candidates with only traditional receptionist or tele\-calling experience without digital/content understanding may not be suitable.
Pay: ₹10,000\.00 \- ₹15,000\.00 per month
Benefits
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
Work Location: In person