Customer Relationship Assistant

• *Position:** Customer Relationship Executive
• *Location:** Kurali
• *Industry:** Tractor Parts Manufacturing

Key Responsibilities

• Manage and maintain strong relationships with existing customers.
• Act as the primary point of contact for customer inquiries, complaints, and feedback.
• Coordinate with production, dispatch, and quality teams to ensure timely resolution of customer issues.
• Follow up on orders, deliveries, and customer requirements.
• Prepare and share quotations, order updates, and relevant documentation with customers.
• Monitor customer satisfaction and identify opportunities to improve service levels.
• Support business development activities by identifying potential customer requirements and market opportunities.
• Maintain accurate records of customer interactions and sales\-related activities.

Required Skills \& Qualifications

• Diploma/B.Tech in Mechanical Engineering or equivalent qualification.
• Experience in the mechanical manufacturing industry, preferably in tractor parts, automotive components, or engineering products.
• Good communication and interpersonal skills.
• Ability to coordinate effectively with customers and internal departments.
• Basic knowledge of manufacturing processes and engineering products.
• Proficiency in MS Office and email communication.

Experience

• 1–5 years of relevant experience in customer relationship management, customer support, sales coordination, or client servicing within the mechanical/manufacturing industry.

Preferred Candidate Profile

• Customer\-focused and solution\-oriented approach.
• Strong follow\-up and coordination skills.
• Ability to work independently and manage multiple customer requirements efficiently.

Pay: ₹10,553\.25 \- ₹29,060\.31 per month

Benefits

• Provident Fund

Work Location: In person