Customer Relationship Executive

• *About the Role**

We are looking for a proactive and customer\-focused **Customer Relation Executive** to join our team. The role involves building and maintaining strong relationships with teachers, schools, and clients, understanding their needs, and ensuring a smooth communication process with the company. You will be the face of our organisation, ensuring a positive experience for all stakeholders.

• *Key Responsibilities**

• Build and maintain strong relationships with teachers, schools, and clients.
• Coordinate with academic reviewers for book reviews and feedback.
• Address customer queries professionally and provide timely resolutions.
• Maintain accurate records of client interactions and update reports regularly.
• Support the sales and academic team by sharing customer insights and feedback.
• Follow up with stakeholders for reviews, product feedback, and client satisfaction.
• Ensure high\-quality customer service and maintain a positive brand experience.
• Assist in organising outreach programs, events, and academic interactions when required.

• *Requirements**

• Bachelor’s degree in any discipline.
• Strong communication and interpersonal skills.
• Good command of Hindi and English.
• Ability to handle customer queries patiently and professionally.
• Proficiency in MS Office and basic CRM tools (preferred).
• Freshers with good communication skills can also apply.

• *Key Skills**

• Customer Handling
• Communication Skills
• Relationship Management
• Problem\-Solving
• Coordination Skills
• Reporting \& Documentation

• *Why Join Us?**

• Opportunity to work closely with academic professionals.
• Supportive work culture and growth opportunities.
• Exposure to publishing and education industry processes.

Job Type: Full\-time

Pay: ₹12,000\.00 \- ₹17,000\.00 per month

Benefits

• Provident Fund

Work Location: In person