Customer Relationship Executive

Huepress Fashion Private LimitedCoimbatore1d ago

Full-timevia scraped

Job Description

Manage and maintain relationships with existing customers.
Respond to customer inquiries, complaints, and service requests promptly.
Coordinate with production, merchandising, planning, and dispatch teams to ensure timely order fulfillment.
Provide customers with order status updates, shipment details, and delivery schedules.
Handle customer feedback and work towards effective resolution of issues.
Prepare and maintain customer records, reports, and correspondence.
Support the sales team in achieving customer satisfaction and business objectives.
Monitor customer requirements and communicate them to internal departments.
Conduct regular follow\-ups with customers regarding orders and service quality.
Assist in developing strategies to improve customer retention and loyalty.